Booking Terms and Conditions

BOOKING YOUR HOLIDAY

A deposit of a third of the price of the holiday is required to secure the booking; the balance is due four weeks before the start of your holiday. If you book within four weeks of the beginning of your stay the full amount will be required. You can do this by printing off a booking form and sending it with a cheque, or you can call us to make a telephone booking with a card payment. Please ensure that the property is available before you send the cheque in the post.

CANCELLATIONS

If you cancel your holiday we cannot return any money received from you unless we manage to re-book the cottage. If the cottage is re-booked at a discount, then we will send back money received from you minus the discount. We will also take a £30 cancellation fee from any money received. Your money will be sent back to you only upon a new booking being paid for in full.

INSURANCE

We do not provide holiday insurance at Cottages made for two so you may consider taking out your own cover.

SMOKING

We would kindly ask that anyone wishing to smoke does so in the grounds or courtyard as smoking is not allowed inside any of the cottages.

DAMAGE

We do not charge a damage deposit although we reserve the right to charge for any replacements needed or any additional cleaning necessary to restore the cottage to the high standards that our guests expect, so please leave the cottage as you find it.

PET OWNERS

Pet owners are asked to pay particular attention to the above request, and are reminded that animals are strictly not allowed on the beds or furniture, and are not to be left unattended in the cottage at any time. Because we do not make an additional charge for pets, we expect in turn that owners clean their accommodation thoroughly before leaving, especially upholstery and other soft furnishings.

You are invited to exercise your animals on the far side of the stream across the bridges, or along the Bridle path which you can find at both ends of Ellen Hall rather than in the gardens.  Please clean up after your animals to keep the grounds pleasant for other guests.